Disus offers full administration of your Infor LN or Baan ERP system where we manage all aspects related to keeping your ERP environment running smoothly. This contracted service provides day to day administration and monitoring/support of the customer’s Infor LN or Baan application, other Infor products and database servers (Oracle, SQL Server, etc). Using Disus’s staff of administrators and specialists, the aforementioned Infor systems and related components will be expertly managed ensuring excellent system availability and performance, proper security controls, and proper backup/restore management. The service provides for on-going contact between Disus staff and the customer together with periodic reviews.

Disus is a member of the Infor Partner Network. As partners of Infor, we are an extension of Infor and have full access to Infor software including source code, tools, resources, training and certification programs needed to support our customers. Disus has been active as an Infor (Baan/LN) services provider for over 20 years and we have over 100 Baan customers. Our team of 20 consultants is made up of very talented and hardworking individuals. We have essentially zero turnover in our organization allowing us to provide excellent continuity to our customers.

All of our support contracts include active real-time monitoring via our proprietary Disus Monitoring Suite. The monitoring suite creates notifications to Disus for all exceptions to monitored environment parameters to ensure timely response to emergent issues

Our service breakdown includes

Application Support

• Analysis of the current environment to highlight areas of possible improvement to enhance productivity and user experience
• Monitoring of Error Logs and Infor System Availability
• Monitoring of Infor License Availability
• Loading of Infor LN/Baan software patches
• Infor LN/Baan Administration (adding users, printers, authorization management, etc)
• Change Management (install updates to production, test and development servers)
• Infor LN Functional Support to provide functional assistance to users
• Perform Infor application day to day monitoring, procedures and tasks
• Technical support to troubleshoot issues related to personalizations or customizations of the Infor applications
• Application support for users during the testing, acceptance and production phases of both standard and customized component deployment

Operating System Support

• Assist with User, Printer and Security Administration (setup users, printers, password management) as required
• Monitor error logs and System Availability
• Disk Space Monitoring
• Configuration and monitoring of Backups
• Storage Management

Database Administration

• Database, Security, Audit and Oracle administration including tuning, and optimization
• Event Log, and Database Availability Monitoring
• Storage Management
• Configuration and monitoring of Backups
• Periodic table reorganization, as required
• Complete Database Reorganization (once per year)
• Test System Database refreshes (up to four times per year)
• Configuration and monitoring of Backups, as required
• Periodic Health Checks and Database and Parameter Tuning
• Database Software Patch Management
• Standby Database Management

On Call Support and Remote Assistance

7×24 Support (Provided by Disus team of OS, Database and Infor Consultants)
Interface with Hardware Vendor, SQL Server and Infor Support when required
Pro-Active Support via Disus Developed Monitoring Suite
Disus will provide a dedicated toll free number tied to an automatic call distribution (ACD) queue for live support, if desired

Disaster Recovery Management and Services

• Assist with developing a disaster recovery plan
• Participate in disaster recovery testing and post test analysis